Effects of automation?

Automation in the pharmacy creates space for four fundamental changes in the pharmacy:

1. Reduction in costs

Faster and more efficient processes in the back office allow the reorganisation of personnel and providing the possibility to respond more flexibly to any fluctuations.

The use of an Apostore automated picking system makes the management of slow-moving items and expiry dates easier and faster, and drugs no longer need to be written off. Handling errors due to the complexity of the changing discount contracts are minimised. With regular balancing of machine and goods management, stock discrepancies are found quickly and corrected immediately.

Physical stocktaking becomes obsolete when using an Apostore system.

2. Increased efficiency in inventory management

Experience has shown that with the introduction of Apostore automation, stock levels can be reduced by 10-15%. This freed-up liquidity has operating advantages: for example, for an extended use of cash discounts for wholesale invoices.

Since it is now possible to order smaller quantities of specific products, less packets are taken into storage but a greater variety of products. With less stock, the out of product rate is lowered (the average packet depth in Apostore-automated pharmacies is 1.4 to 1.9 packets per item).

Customer satisfaction increases and the expensive courier trips are reduced.

3. Increased sales through more customers

Packet dispensing at the sales counter eliminates the search in the drawers and the sales staff has more time for individual patients and at peak times, more patients can be served. In addition, the number of out of product incidents is reduced by the greater range of stock that became possible.

More regular customers can be gained through better advice and better prescription availability (the main expectation of patients visiting the pharmacy).

4. Higher margins through additional sales

In the time gained for the patient, more additional sales from the off-the shelf and especially from the over-the-counter assortment can be generated.

More relaxed and reorganised processes allow new business lines (cosmetics / nutrition advice / home delivery, etc.) to be set up or expanded, without increasing the staff.


  • With APOSTORE, storage in pharmacies is set up to use the available space optimally. The picking system also holds the overstock and the OTC products.
  • Even large packets and multi-packs belong in the automatic storage. One storage for as wide a range of products as possible. This simplifies the daily handling in the back office.

Other items:

  • The medicine business is not very lucrative more
  • A shortage of qualified staff in the pharmacy more
  • Drug dispensing and advice are the main tasks more
  • Pharmacist-assisted self-medication more
  • 54% of pharmacies deal with homecare more
  • Pharmacies must create added value for customers more
  • Growth in the prescription segment more
  • Every fourth customer is a common cold patient more
  • Four customer requests daily for first-aid kit more