The technical heart of Apostore is located in Gelsenkirchen. The Hotline is located next door to the developers of construction, electrical systems and software. This ensures that all customer questions can be answered quickly and thoroughly.
All systems worldwide are monitored in terms of perfect functioning from Gelsenkirchen. At the first sign of any deviations from the parameters, the experts will analyse your system and carry out corrective measures.
If necessary, the technical service will initiate preventive maintenance, even before you notice anything out of the ordinary.
In addition, the 24-hour Hotline answers all your questions and quickly assists you with any difficulties. Here you are talking with our most experienced technicians who can dial into your machine and guide you through your on-screen menus. With an installed video system, they can even direct you live through the robot. In 98% of inquiries the Hotline can help immediately and solve the problem.
To be able to reach you quickly for maintenance or for prompt on-site assistance, we have decentralised technical support stations in your area. Our trained technicians have a local spare parts stock and are ready to provide emergency assistance.
We have mastered the coordination between centralised and decentralised technicians, between remote analysis and on-site service.